Customers

The new orientation at our branch in Oerlikon was accompanied by huge changes for our employees at the bank. In Raum11 banking has been combined with coworking, giving rise to a new operational concept and new job profiles. Thomas Hengartner’s empathetic, optimistic and open manner made him ideally equipped to accompany this transformation. In the course of various training sessions, he helped our employees to anchor the new concept and a customer-centric approach, providing them with the inspiration to set about their new tasks. The interventions required along the way were accompanied with utmost discretion by Thomas Hengartner, who dragged us away time and time again from our comfort zone. Many thanks for the fantastic support!

The requirement before undertaking any changes is recognition of one’s own behavioural patterns and their effects. My awareness of these aspects was heightened during a personal coaching session. Thanks to the support of Thomas Hengartner I am now able to deal with a wide array of issues in a more objective and direct manner.

The remodelling of our offices has enabled us to continue refining our customer service concept. Thomas Hengartner accompanied us during the design of new processes and rituals. With specific reference to what it means from our point of view to be a good host.

Thomas Hengartner is able to engage individually with people and to challenge them. His motivational approach helped us to break old patterns and inspired us as a team to embark on new paths.

Over the course of the years we have built up an extremely close relationship with Hanspeter Zürcher AG. During this period Hanspeter Zürcher AG comprising Hanspeter Zürcher, Matthia Diener and Thomas Hengartner has become a systemic and methodical partner for us, enabling the examination of issues from an overall perspective and the advancement of the company as a whole. 

The valuable exchange with these three specialists has always given me in my capacity as an HR professional a great deal. It is simply a pleasure to work with them.

We have worked together with Thomas Hengartner as a coach and moderator since 2011. Through his open, authentic and direct manner he always manages to successfully implement transformations in the team and to bring about lasting changes in our management style. 
Thomas Hengartner is excellent at analysing operating conditions at the company and triggering and shaping changes through targeted interventions. He is somebody who does not only understand us but also speaks our language.

Each sequence with Hanspeter Zürcher widen my insights of professional Leadership. His competence in the organizational development our clinic. He is an enrichement for me, my team and our entire organization. 

As part of the project "Positioning Women in Specialist and Management Positions at the Schwyzer Kantonalbank", the SZKB decided to cooperate with Hanspeter Zürcher AG. Together with Matthia Diener, we could offer our female employees a fair and targeted development measure: the CUBE behavioral diagnosis. With her sympathetic personality, Matthia Diener accompanied and supported our staff professionally and very closely in their personal development process.

"At the end of 2017, the Schwyzer Kantonalbank (SZKB) launched a program to further develop its consulting and quality standards. With the aim of generating a noticeable added value in consulting for customers, all customer advisors go through a modular training program and complete it with the certification defined for their consulting role. Matthia Diener developed a half-day learning methodology seminar for the SZKB, with which the customer advisors could develop their tools for efficient and effective learning. On the basis of a personal assessment and the definition of the individual learning type, the participants got to know different learning techniques suitable for them and developed their own personal learning plan. Numerous customer advisors made use of this voluntary offer. We are convinced that the seminar has contributed to the success of the training program. "

“For me Hanspeter Zürcher is the most important companion in my professional career and personal development. The possibility of exchanging views with them on leadership topics, my behaviour patterns and organisational issues has enabled me to continually develop my role as the CEO of a small- and medium-sized enterprise. At the same time Hanspeter Züricher actively supported me in adapting our company to changes in the business environment and helping our management team to evolve. The clear, target-oriented working methods at Hanspeter Zürcher together with the empathetic and supportive manner in which they conduct discussions enabled me to make quick progress.“ 

“Hanspeter Zürcher actively supported our organisational development. Its moderation techniques and its ability to render interpersonal processes visible meant that we were able to make excellent progress in personal leadership work, in providing useful tools for performance reviews and in the company as a whole.”

Through my participation in the training course “Successful leadership through personality” and several in-house training courses I have known Hanspeter Zürcher for many years and Thomas Hengartner for two years. Their empathic working methods are remarkable. Their way of questioning me and my fellow workers and giving advice was perceived by me as being very helpful and led to successful results. The development of personality was always supported by the positive and inspiring culture fostered by them. The analysis of management situations and processes was always very well supported and resolved in a professional manner! In a nutshell: great people providing active support in every situation – precisely what I was looking for!  

The cooperation with Hanspeter Zuercher has both challenged and encouraged our organization to think in a new and exciting way.
The inspiration has made us able to approach the digital retail transformation differently as well as we anchor „togetherness" and „enterpreneurship" in a strong way.

Hanspeter Zurcher has played an integral role in leading a process of organisational transformation of our retail business.
His leadership has not only been an advisory one, as often is the case with consultants, but in a very direct hands on capacity.

Hanspeter´s ability to stay focused on the big picture whilepay attention to (the nitty gritty) details at the same time I have found most impressive . And his diagnostic abilities enable him to distinguish between operational issues and strategy in an effortless manner.

His understanding of human nature  and ability to read people and situations have proved extremely useful and saved money, time and unnecessary pain.

Hanspeter displays qualities that are rarely found in one and the same person and it has been an absolute pleasure for me to work so closely with him —not only in the business but also in advancing my own personal development.